Cross-border Business Support

Today, manufacturers are facing a wide range of challenges.

For many reasons, such as to better serve expanding markets and to become more globally competitive - an increasing number of companies are facing a new challenge, establishing new manufacturing facilities in many countries around the world.

For a company doing so, there are many reasons to be apprehensive. One important concern is if the machine tools installed in foreign countries will receive the proper support so that their production plans will be realized - now and in the future.

With well more than 40 years of experience in foreign countries and support bases all over the world, Yamazaki Mazak has been providing enhanced support to customers who have invested in international manufacturing facilities.

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To provide unsurpassed before and after sales service and support, Yamazaki Mazak has established Technology Centers, where customers can be introduced to new manufacturing concepts as well as learn how to increase the productivity of machines that are already installed. There are 13 in Europe, 10 in North and South America, and 15 in Asia.
Together with Technical Centers that are the base of sales and service, Yamazaki Mazak has established more than 70 support bases all over the world.

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Yamazaki Mazak has established strong Research and Development departments in all manufacturing plants in Japan, the U.S., the U.K., Singapore, and China, so that we can provide engineering support by developing unique products as well as systems and software that focuses on customers’ requirements of individual markets.

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Currently, approximately 25% of the 7000 worldwide Mazak employees, that is 1700 persons, are involved with customer support such as after sales service and application engineering. Thanks to these employees, Yamazaki Mazak is ready to provide professional support to customers all over the world.

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To realize timely spare parts delivery all over the world, Yamazaki Mazak has established large parts centers in Belgium, the United States, and Singapore. China?
Additionally, in April 2008 Yamazaki Mazak established the World Parts Center in Minokamo Japan that operates 24/7 to distribute spare parts to parts centers all over the world. Yamazaki Mazak currently stocks more than 1.2 million spare parts all over the world and ships more than 96% of spare parts orders within 24 hours.

Please contact your closest Mazak Technology Center or Technical Center if you have any questions.

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